Skills
Agentic AI
AI & Automation
Designing and operating agentic AI workflows — building multi-agent teams, prompt-asset libraries and knowledge-context infrastructure, and embedding AI-assisted automation into day-to-day operations to improve quality, consistency and token efficiency.
CRM (Dynamics 365)
Marketing & CRM
Administering and operationalising Microsoft Dynamics 365 (Sales and Customer Insights – Journeys) — security, data quality, segmentation and adoption across business units.
Power BI
Data & Analytics
Designing executive dashboards and regional roll-ups that track pipeline, opportunity health and campaign performance.
Marketing Automation
Marketing & CRM
Building marketing-automation journeys, segmentation and lead generation to support B2B demand generation.
Data Analytics
Data & Analytics
Extracting, modelling and interpreting CRM and business data to surface insights and drive process improvement.
B2B Sales & Marketing Ops
Marketing & CRM
Aligning sales and marketing operations end to end — process, tooling, data flow and reporting across channels.
Adobe Marketo Engage
Marketing & CRM
Certified Marketo Engage business practitioner — building and operating marketing-automation campaigns and nurture flows.
Six Sigma
Delivery & Methods
Applying Six Sigma process-improvement principles to streamline operations and reduce variation.
Project Management
Delivery & Methods
Planning and delivering cross-functional initiatives — scope, stakeholders and execution — including firmwide programmes.
Data Governance
Data & Analytics
Building data-governance dashboards and standards for contacts, accounts and opportunities to keep CRM data accurate and trusted.
Python
Data & Analytics
Using Python for data work and AI model evaluation.
SQL
Data & Analytics
Querying and shaping relational data to support reporting and analysis.
Cloud Computing
Delivery & Methods
Foundational cloud computing and cloud-identity knowledge supporting modern data and CRM platforms.
Excel & Data Visualisation
Data & Analytics
Building data visualisations and dashboards in Excel and Cognos to communicate insights clearly.